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First Computing
First Computing
ITSM Experts

  • Smarter IT & Business Support — Focused on Solving Your Challenges

    At First Computing, we believe technology should simplify, not complicate, your work. Our integrated IT and business support solutions empower your teams to deliver faster, smarter service — so you can focus on what truly matters: your clients and your goals.

    From automated ticketing and asset tracking to AI-driven self-service tools, we streamline your entire support operation. Gain visibility, reduce manual tasks, and scale efficiently — all with one trusted platform designed to deliver measurable impact across your business.

    Discover How We Can Help You
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How We Solve Everyday Support Problems

We design and implement support that removes friction for your people. From first contact to resolution and reporting, First Computing streamlines each step so you get help faster, work smarter, and see measurable results.

Fast Answers for Employees (Service Desk)

Make it easy for your teams to ask for help and get reliable answers the first time.

  • Clear request types with approvals and SLAs baked in
  • Smart routing & escalations to the right team immediately
  • Self-service knowledge so users can resolve simple issues themselves

Fewer Steps, Less Waiting (Automation & Workflow)

Cut manual handoffs and reduce queues so requests move on their own.

  • AI summaries & suggestions to speed up triage
  • Automated approvals, reminders and safe auto-close for stale tickets
  • Knowledge-led deflection to stop repeat requests

No Surprise Bills (PSA & Billing)

Track your team’s effort against contracts so you always know what you’re paying for — with full clarity and control.

  • Timesheets mapped to rates and service agreements
  • One-click invoice runs with clear reconciliation
  • Exports straight into finance (e.g., Zoho) for accuracy and auditability

Know Every Device & Service (Asset & CMDB)

See what’s affected before you respond, so you can fix issues faster with the right context.

  • Multi-client CMDB with governed relationships
  • Imports via Discovery, Intune or CSV — kept clean and current
  • Device ↔ user ↔ service linking for impact analysis

Work Where Your People Are (Integrations)

Let your users raise and track requests inside tools they already use every day.

  • Microsoft 365, Teams, Intune, SSO, CRM/Finance integrations
  • Chat-to-ticket, quick approvals and safe remote actions
  • Contracts flow through to invoices without re-keying

Visibility That Drives Improvement (Reporting & Dashboards)

Understand where your time goes, what’s slowing you down, and what to improve next.

  • SLA health, backlog, trends and forecasts at a glance
  • Contract & margin views for predictable delivery
  • Operational and executive dashboards for continuous improvement