IT Service Management (ITSM)
Incident, request, problem & change streamlined in a unified workspace—automation, SLAs, knowledge, and self-service that reduce MTTR and raise CSAT.
What we do
We design, implement, and optimise ServiceNow so your teams move faster, run leaner, and stay resilient. Our work spans core IT, employee and customer experience, security & risk, and low-code innovation.
Capabilities we deliver end-to-end
IT Operations Management (ITOM)
Discovery, Service Mapping, Event/Observability—end-to-end service visibility, alert noise reduction, and proactive issue remediation.
IT Asset Management / SAM
End-to-end lifecycle for hardware, software & cloud: normalization, reconciliation, reclamation, audit readiness, and spend optimisation.
Strategic Portfolio Management (SPM)
From demand to value: prioritisation, roadmaps, resources & financials aligned to strategy for transparent delivery.
Customer Service Management (CSM)
Connected front-to-back office. Omni-channel case management, knowledge, and field service for faster resolution and retention.
HR Service Delivery (HRSD)
Modern HR services and onboarding with employee-grade self-service that removes manual effort and shortens cycle times.
Security Operations (SecOps)
Threat intel, enrichment, and playbooks that connect SOC and IT—accelerating investigation and response.
Governance, Risk & Compliance (GRC)
Risks, controls, audits & policies embedded into everyday work for continuous compliance and evidence on demand.
Vulnerability Response (VR)
Scanner integration and business-aware prioritisation to shrink exposure windows and speed up fixes.
Creator / App Engine
Low-code apps, portals and integrations (SAP, Intune, Teams, etc.) delivered with governance for rapid, secure innovation.
How we work
1) Assess
Workshops and baselining across process, data and tooling. Quick wins and a roadmap linked to your outcomes.
2) Design & Integrate
Target architecture, configuration and automations that fit your stack—not force it. Secure, scalable and maintainable.
3) Scale & Optimise
Adoption, training, KPIs and guardrails for continuous improvement across cost, resilience, risk and experience.
↑ VelocityFaster request & change
↓ CostOptimised licenses & cloud
↑ ResilienceReduced downtime
Why Choose First Computing?
Why choose First Computing
We’re a specialist ServiceNow partner focused on real outcomes: faster delivery, lower operational risk, and better experiences. Senior consultants lead the work end‑to‑end so you see value quickly—without surprises.
What makes us different
Outcome‑first
Every engagement ties to measurable goals—velocity, cost, resilience, risk, or experience—so impact is visible.
Senior‑led delivery
Hands‑on consultants who’ve shipped complex ServiceNow programs—no bait‑and‑switch resourcing.
Speed with quality
Proven accelerators, clean config standards, and guardrails that keep upgrades simple and safe.
Integration expertise
SAP, Intune, Teams, email, scanners and more—designed with reliability, security and maintainability in mind.
Data & CMDB discipline
Source‑of‑truth alignment, normalization and mapping so reports and automation actually work.
Security by design
Least privilege, auditability and platform governance embedded from day one.
Transparent pricing
Right‑sized scopes, clear assumptions and regular checkpoints—no surprises.
Enablement built‑in
Admin coaching, documentation and knowledge transfer so your team runs with it.
MSP‑friendly
Operating models, SLAs and reporting aligned to managed services realities.
Outcomes clients typically see
↑ VelocityFaster request, change & release
↓ CostOptimised licenses & cloud spend
↑ ResilienceReduced incident frequency & MTTR
How we partner
1) Understand
Rapid discovery across process, data and tooling to baseline where you are and where you need to go.
2) Deliver
Target architecture, pragmatic configuration and automations—aligned to value milestones.
3) Enable
Skills uplift, docs and KPIs that embed continuous improvement—long after go‑live.
Assurances you can count on
No lock‑in
Your instance, your data, your admin access. We build with platform best practices so you stay in control.
No surprises
Clear statements of work, cadence updates, risks & decisions tracked visibly.
Platform‑first
OOTB where it makes sense; extensions only when they pay for themselves.
Right‑sized
We calibrate scope and pace to your team’s capacity and readiness.