Monthly updates, best practices, and configuration highlights from the First Computing ServiceDesk platform — covering ITSM, automation, PSA, and secure service delivery.
This month’s updates include feature enhancements, integration improvements, and operational insights.
• Catalog: Enhanced service request templates for onboarding, provisioning, and access requests.
• Automation: New assignment workflows, SLA refinements, and escalation policies.
• PSA & Billing: Improved contract tracking, utilisation reports, and cost summaries.
• Security: Updated technician roles, MFA improvements, and audit review tools.
Key modules and capabilities actively managed within the First Computing ServiceDesk environment.
Supported integrations that enhance automation, visibility, and operational efficiency.
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