OUR UNIQUE QUALITIES
SECURE SELF-SERVICE ACCESS WITH CONTROLLED WORKFLOWS
SmartPortal™ protects system access through monitored requests and structured escalation, ensuring staff resolve issues safely.
SAVE TIME WITH INSTANT FIXES AND AUTOMATED REQUEST HANDLING
Captures user input to continually refine processes, ensuring the self-service platform employees solve everyday problems immediately, reducing helpdesk queues and accelerating workflows across departments.
CUT SUPPORT COSTS THROUGH REDUCED HELP DESK DEPENDENCY
Fewer manual tickets and faster resolutions minimise resource drain, lowering operational expenses and improving IT efficiency.
EMPOWER YOUR TEAM WITH SMARTPORTAL™
First Computing Ltd offers SmartPortal™ Self-Service to give teams instant access to IT support. Staff can log requests, track progress, and resolve minor issues independently, reducing reliance on the helpdesk. Complex problems are automatically escalated with all relevant information, allowing IT to fix them faster. By centralising support, SmartPortal™ improves transparency, boosts staff confidence, and keeps operations running smoothly. Integrating with Asset360™ CloudGuard ensures that requests related to devices or software are linked to real-time asset data, giving IT full visibility and control.
HOW SMARTPORTAL™ TRANSFORMS IT SUPPORT
SmartPortal™ centralises everyday IT tasks, making problem-solving faster and more efficient. Employees gain tools to handle common issues like password resets or software access without waiting, while IT teams spend less time on repetitive admin. The platform provides full visibility of requests, status updates, and resolution history, allowing managers to monitor performance and identify trends. Feedback options help the system evolve, ensuring continuous improvement. For organisations aiming to combine self-service with automated workflows, connecting SmartPortal™ with AutoFlow™ Engine can further streamline approvals, task assignment, and resolution tracking.
THE BENEFITS OF SMARTER IT SELF-SERVICE
SmartPortal™ enhances productivity, reduces downtime, and empowers staff to take control of their IT needs. Minor issues are resolved quickly, freeing IT to focus on higher-value work, while transparency ensures everyone knows the status of requests. Continuous feedback enables the system to adapt to evolving requirements, creating a culture of self-reliance and efficiency. By integrating with wider IT asset and workflow management tools, it delivers a connected, responsive environment that supports business goals. SmartPortal™ Self-Service provides practical, measurable benefits, strengthening IT operations and staff confidence, backed by the expertise of First Computing Ltd.