OUR UNIQUE QUALITIES
STRONG PROTECTION FOR ALL SERVICE REQUESTS
We keep every request and service detail safeguarded within a secured environment, ensuring your operations stay protected at all times.
FASTER SERVICE SELECTION WITH CLEAR, ORGANISED OPTIONS
A structured catalogue helps teams find and request what they need quickly, reducing delays and unnecessary back-and-forth.
LOWER OPERATIONAL COSTS THROUGH STREAMLINED IT WORKFLOWS
By centralising all service options in one place, we reduce admin time, cut repeated queries, and help you manage budgets more efficiently.
CENTRALISED IT SERVICE MANAGEMENT PLATFORM
First Computing Ltd offers ServiceSuite™ Catalogue, a central hub for all IT and support services. Users can browse, compare, and request services through a single, intuitive interface without navigating confusing paperwork or email chains. Every request is tracked, with clear pricing and support details, ensuring transparency and accountability. Integrating ServiceSuite™ Catalogue with EasyAccess™ Request allows staff to link asset or software requests directly to available services, making IT processes faster, smoother, and more efficient across the organisation.
REAL-TIME UPDATES FOR ALL REQUESTS
ServiceSuite™ Catalogue keeps users informed at every stage of their requests. From submission to completion, staff receive notifications on progress, reducing uncertainty and eliminating the need to chase IT for updates. Managers gain visibility of ongoing requests, allowing them to monitor workload and identify bottlenecks. By centralising communication, the platform ensures transparency for both end users and IT teams. For organisations wanting to connect support with proactive issue resolution, linking ServiceSuite™ Catalogue to ClearChange™ Control ensures that planned updates and changes are communicated alongside service requests.
ANALYTICS-DRIVEN RESOURCE ALLOCATION
ServiceSuite™ Catalogue provides actionable insights into service demand, usage patterns, and team performance. Managers can see which services are most requested, allocate resources effectively, and plan for future needs. Analytics help identify underutilised offerings, optimise budgets, and improve customer satisfaction by ensuring timely service fulfilment. The combination of real-time tracking, centralised requests, and data-driven insights streamlines IT operations. ServiceSuite™ Catalogue delivers efficiency, clarity, and informed decision-making, making IT accessible and manageable for all teams, supported by the expertise of First Computing Ltd.