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First Computing
First Computing
ITSM Experts
Training
Enablement

Platform Training

Role-based enablement for administrators, technicians, and service owners — fast, hands-on, and outcome-driven. We combine deep platform expertise with proven IT service management practices to ensure every session delivers measurable impact.

Curriculum

Admin Onboarding

Setup of technicians, groups, business hours, SLAs, and email rules; defining request types and templates for efficient ticket management.

Workflow & Automation

Building forms, approvals, escalations, closure tasks, and automated communications to streamline processes.

PSA & Billing

Managing contracts, rates, timesheets, approvals, and invoice reconciliation for accurate service accounting.

Reporting & Dashboards

+35%Faster Resolution
99.9%SLA Accuracy
0→1Invoice Rework Cycles

Typical outcomes observed within 6–8 weeks of structured enablement.

Delivery Formats

Workshops

Focused, hands-on sessions dedicated to a single functional area, such as SLAs, automation, or portals.

Bootcamps

Multi-day programmes covering end-to-end configuration, governance, and performance optimisation.

Coaching

Ongoing on-the-job guidance and mentoring for administrators and service owners to build internal capability.