What sets First Computing apart.
At First Computing, our mission is to empower businesses by transforming information technology into a strategic asset that drives growth and innovation. We are committed to helping organizations optimize their IT infrastructure and streamline their operations, turning technology into a catalyst for progress. We achieve this by leveraging the comprehensive capabilities of ServiceNow® solutions, which enable us to automate workflows, improve efficiency, and enhance service delivery across all areas of IT operations.
By implementing ServiceNow®’s powerful platform, we help companies replace outdated, unstructured work patterns with intelligent, automated workflows that are designed to meet the evolving demands of the modern digital landscape. Our approach not only revolutionizes how businesses manage their IT services but also fosters a more connected and agile enterprise that can respond rapidly to changing market conditions and customer needs.
IT Service Management (ITSM)
We streamline and enhance IT operations by implementing ServiceNow ITSM solutions designed to optimize incident, change, and problem management. These services ensure rapid issue resolution, proactive risk management, and minimal disruption.
IT Operations Management (ITOM)
Our ITOM services proactively monitor and manage your infrastructure, ensuring optimal performance, uninterrupted service, and actionable insights to prevent disruptions.
Monitoring
- Basic Monitoring: Key infrastructure monitoring with alerts and a 4-hour response time for significant events.
- Premium Monitoring: Real-time alerts, predictive analytics, and immediate escalation to maintain critical infrastructure performance.
Capacity Management
- Standard: Quarterly capacity reports and recommendations to handle current demands efficiently.
- Optimized: Monthly, proactive scaling recommendations for dynamic environments, ensuring growth readiness.
Discovery and CMDB
- Automating discovery processes to maintain an accurate and up-to-date configuration management database (CMDB), which serves as the foundation for impact analysis and service mapping.
IT Asset Management (ITAM)
We specialize in deploying customized ITAM solutions to automate and streamline the entire IT asset lifecycle. ServiceNow ITAM ensures your assets are optimized for performance, compliance, and cost management.
End-to-End Lifecycle Management
- Automating procurement, deployment, maintenance, and decommissioning.
- Enforcing compliance by tracking asset usage and license management.
Cost Optimization
- Identifying underutilized assets to reduce expenses and improve ROI.
- Automating renewals and optimizing software license management.
Governance and Reporting
- Ensuring alignment with corporate policies and delivering actionable reports for informed decision-making.
Security Operations
With First Computing’s Security Operations offerings, organizations can proactively detect, respond to, and mitigate security threats, ensuring a safe IT environment that
protects critical assets.
Vulnerability Scanning
- Monthly Scans: Routine scans with standard reporting within a week, ideal for maintaining compliance.
- Real-Time Scans: Continuous monitoring with immediate alerts and same-day reporting for critical threats.
Incident Response
- Standard: 2-hour response time for swift containment and mitigation of routine incidents.
- Critical: 24/7 access to a rapid-response team with a 30-minute deployment for high-severity threats.