Smarter IT & Business Support — Built Around Your Challenges
Technology should simplify work — not create complexity. At First Computing, we deliver integrated IT support, automation, and IT Asset Management so your teams get help faster, work smarter, and stay focused on what matters most: serving your clients.
Fast Answers for Employees
Make it simple for users to get help and resolve issues fast.
- Clear request types with approvals and SLAs
- Smart routing & escalations
- Self-service knowledge & guided resolution
Fewer Steps, Less Waiting
Automate routine work and keep requests moving without manual effort.
- AI triage, summaries & suggestions
- Automated approvals, follow-ups & closure
- Knowledge-led request deflection
No Surprise Bills
See exactly what you’re paying for — clearly and confidently.
- Time & effort mapped to contracts
- Accurate billing & reconciliation
- Finance system export & audit trail
Comprehensive IT Asset Management (ITAM)
End-to-end control and visibility across your technology estate.
- Hardware lifecycle — laptops, servers, network devices
- Software & license compliance: eliminate waste
- SaaS & cloud subscription governance
- Discovery, Intune imports & automated audits
Work Where Your People Work
Support delivered inside tools your teams already use.
- Microsoft 365, Teams, SSO, CRM/Finance integration
- Chat-to-ticket, quick approvals, remote actions
- Contract & usage data flows across systems
Visibility That Drives Change
Track the right metrics and continuously improve.
- SLA health, workload & trend reporting
- Service & financial performance insights
- Operational & executive dashboards
