Tier 1Ignite — Establish Your ServiceNow Foundation
Price: Call
For organisations starting on ServiceNow. ITIL-aligned foundations with Incident, Request, Platform Admin, Knowledge, and Problem Management Lite.
Key inclusions
Incident ManagementRequest FulfilmentPlatform AdminKnowledge BaseProblem Mgmt (Lite)
Features & benefits
Features (sample)
- 24/7 ticket intake & SLA prioritisation
- Automated assignment & escalation matrix
- Service Catalog with approval workflows
- Secure hosting, patching & upgrades
- Knowledge base with AI suggestions
- RCA templates & known error database
- Role-based access controls
- Mobile agent & portal access
- Dashboards & KPI widgets
- Audit logs & backup policy
Benefits
- Faster time-to-resolution & higher CSAT
- Reduced downtime and ticket volume
- Predictable, compliant platform operations
- Self-service adoption and fewer handoffs
- Stronger governance & audit readiness
- Scalable foundation for future modules
- Transparent performance reporting
- Lower operational friction & costs
- Consistent, ITIL-aligned processes
- Business continuity built-in
Tier 2Accelerate — Automation & Operational Insight
Price: Call
For growing organisations. Add Change, CMDB/Discovery, Analytics, Catalog Automation and Integration Hub management.
Key inclusions
Change & ReleaseCMDB & DiscoveryPerformance AnalyticsCatalog AutomationIntegration Hub
Features & benefits
Features (sample)
- Risk-based change with CAB workflows
- Rollback plans & blackout windows
- Automated CI discovery & dependency maps
- Normalisation & reconciliation of CMDB
- KPI dashboards & trend analysis
- Orchestrated fulfilment & approvals
- Pre-built spokes + custom flows
- Secured connections & error handling
- Drilldowns, baselines & scheduled reports
- Flow monitoring & retry logic
Benefits
- Lower change failure rate
- Complete asset & dependency visibility
- Data-driven decision making
- Reduced manual effort & lead times
- Improved SLA compliance & forecasting
- Secure, resilient integrations
- Operational transparency & governance
- Proactive problem prevention
- Faster time-to-value on ServiceNow
- Clear ROI through automation
Tier 3Elevate — Enterprise Automation, Security & GRC
Price: Call
For complex enterprises. Add ITOM Service Mapping, SAM/HAM Pro, SecOps, GRC, HRSD/Employee Center, CSM, DevOps, AI Virtual Agent & CSI Advisory.
Key inclusions
ITOM & Service MapsSAM / HAM ProSecOps (Vuln & Threat)GRC ManagedHRSD & CSMDevOps & AI VACSI Advisory
Features & benefits
Features (sample)
- Real-time discovery & application service maps
- License normalisation & reclamation
- Hardware lifecycle & stockrooms
- Threat intel, risk scoring & SLAs
- Policy, risk, audit & controls
- Employee portal & HR case management
- Omnichannel CSM with entitlements
- Agile boards & CI/CD pipelines
- AI-powered Virtual Agent
- Quarterly health checks & roadmap
Benefits
- End-to-end visibility & faster RCA
- Lower software & hardware TCO
- Continuous compliance & audit readiness
- Reduced cyber risk & MTTR
- Improved EX/CX with self-service
- Accelerated, high-quality releases
- Scalable automation across functions
- Strategic governance & foresight
- Measurable value realisation
- Enterprise resilience