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First Computing
First Computing
ITSM Experts

  • ITSM-Led IT Support & IT Asset Management for UK Businesses

    We combine a modern service desk (ITSM), automation, and IT Asset Management to resolve tickets faster, reduce SaaS/software waste, and meet SLAs across Microsoft 365, Teams, and Intune.

    ↓ SaaS spend 15–30%↑ First-contact resolutionAudit-ready compliance
    Book a 15-minute assessmentSee plans & pricing

    ITSM Foundations

    Best-practice processes with clear roles, SLAs, and audits.

    ITIL-alignedAutomation-firstSelf-service
    • Incident Management: triage, priority, escalation paths
    • Service Request: catalog items, approvals, fulfillment
    • Change Enablement: standard/normal/emergency, CAB
    • Problem Management: RCA, known errors, workarounds
    • Knowledge: KCS-style articles, guided self-resolution

    Asset, CMDB & Discovery

    Full visibility from discovery to retirement.

    • CMDB: services, CIs, relationships, impact mapping
    • Hardware lifecycle: stock, warranties, disposal
    • Software compliance: licenses, usage, audits
    • SaaS governance: renewals, owners, right-sizing
    • Intune sync & discovery for devices and apps

    SLAs, Automation & Reporting

    Meet targets and prove value to the business.

    • SLAs: targets, calendars, pauses, breach alerts
    • Automation: approvals, routing, follow-ups, onboarding
    • Dashboards: operational & executive scorecards
    • Financials: chargeback, consumption, exports
    • Audits: trails for changes, requests, and assets

    Modern Service Desk Experience

    • Clear categories & approvals with defined SLAs
    • AI triage, smart suggestions, and knowledge guidance
    • Self-service portal designed for first-time fix
    • VIP care options and 24×7 coverage if required

    Explore our IT Support and service catalog approach.

    Integrations & Security

    • Microsoft 365, Teams & Intune for identity and device actions
    • CRM/Finance integrations for chargeback & reporting
    • SSO, least-privilege roles, audit trails

    See our integrations and security model.

    Business Outcomes

    • 15–30% reduction in SaaS/software spend via governance
    • Faster time-to-resolution and higher FCR
    • Improved compliance & audit readiness
    • Clear cost visibility for finance & leadership
    See SaaS OptimisationReporting & Dashboards

    Mini Case Study — SaaS Cost Reduction

    Challenge: Overlapping tools and unused seats increased run-rate costs.

    Solution: SaaS governance, automated renewal checks, Intune-backed discovery.

    Results:18% spend reduction in 90 days; improved license compliance.

    View case studiesSpeak to an expert

    FAQs

    How does ITSM improve resolution speed?

    Standardised workflows, clear SLAs, and automation reduce hand-offs and rework. Knowledge articles enable first-time fix for common issues.

    What’s included in managed IT support?

    Service desk, incident/request handling, SLAs, self-service, device support, standard changes, and reporting—plus optional 24×7 and VIP care.

    How do you manage software and SaaS compliance?

    License tracking, usage reviews, renewal governance, and audit trails. We right-size entitlements and remove duplicates/idle seats.

    Do you integrate with Microsoft 365, Teams, and Intune?

    Yes—identity, remote actions, posture, and ticket context. Less switching, more productivity.

    Book a 15-minute assessmentSee plans & pricing
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About Us What we do

Smarter IT & Business Support — Built Around Your Challenges

Technology should enable productivity — not slow you down. First Computing delivers modern IT support, intelligent automation, and complete IT Asset Management, so your teams stay productive and focused on clients.

Fast Answers for Employees

Get help quickly with a modern support experience.

  • Clear request categories & approvals
  • Automated routing & SLAs
  • Self-service & knowledge guidance

Streamlined Workflows & Automation

Reduce bottlenecks and manual work.

  • AI triage & smart suggestions
  • Automated approvals & follow-ups
  • Guided self-resolution

Transparent Billing & Accountability

Know exactly what you're paying for.

  • Time + contracts aligned
  • Detailed billing & audit trails
  • Financial reporting exports

Complete IT Asset Management

Full visibility across hardware, software & cloud.

  • Hardware lifecycle tracking
  • Software licensing & compliance
  • SaaS subscription governance
  • Discovery + Intune data sync

Works With Your Tools

Support where your teams already work.

  • Microsoft 365 & Teams
  • SSO & remote actions
  • CRM / Finance integrations

Insight That Drives Action

Measure, improve, and communicate performance.

  • SLA performance dashboards
  • Operational & executive reports
  • Cost & service insights