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First Computing
First Computing
ITSM Experts

  • ITSM-Led IT Support & IT Asset Management

    First Computing combines a modern IT service desk, automation, and complete IT Asset Management to resolve issues faster, reduce SaaS/software waste, and demonstrate measurable service quality across Microsoft 365, Teams, and Intune.

    ↓ SaaS spend 15–30%↑ First-contact resolutionAudit-ready compliance
    Book a 15-minute assessment

    ITSM Foundations

    Standardised, auditable processes aligned to business outcomes.

    ITIL-alignedAutomation-firstSelf-service
    • Incident: triage, priorities, escalations, comms
    • Request: catalog items, approvals, fulfilment SLAs
    • Change: standard/normal/emergency, CAB, risk
    • Problem: RCA, known errors, workarounds
    • Knowledge: KCS, guided self-resolution

    Asset, CMDB & Discovery

    End-to-end control from discovery to retirement.

    • CMDB: services, CIs, relationships, impact maps
    • Hardware lifecycle: stock, warranties, disposal
    • Software compliance: licenses, usage, audits
    • SaaS governance: renewals, owners, rightsizing
    • Intune sync & discovery for devices and apps

    SLAs, Automation & Reporting

    Hit targets and prove value with data.

    • SLAs: targets, calendars, pauses, breach alerts
    • Automation: approvals, routing, onboarding
    • Dashboards: operational & executive scorecards
    • Financials: chargeback, consumption, exports
    • Audits: trails for requests, changes, assets

    Modern Service Experience

    • Guided self-service with clear categories & approvals
    • AI triage and knowledge suggestions to boost FCR
    • VIP care options and 24×7 coverage where required
    • Operational playbooks to reduce hand-offs

    Integrations & Governance

    • Microsoft 365, Teams & Intune alignment for identity & devices
    • CRM/Finance data for cost visibility and accountability
    • SSO, least-privilege roles, and full audit trails

    Business Outcomes

    • 15–30% reduction in SaaS/software spend via governance
    • Faster time-to-resolution and higher first-contact fix
    • Improved compliance and audit readiness
    • Clear cost breakdowns for leadership and finance
    Book a 15-minute assessment

    Mini Case Study — SaaS Cost Reduction

    Challenge: Overlapping tools and idle seats raised run-rate costs.

    Solution: SaaS governance, automated renewal checks, Intune-backed discovery.

    Results:18% spend reduction in 90 days; better license hygiene and renewals.

    Read More
About Us What we do

Smarter IT & Business Support — Built Around Your Challenges

Technology should enable productivity — not slow you down. First Computing delivers modern IT support, intelligent automation, and complete IT Asset Management, so your teams stay productive and focused on clients.

Fast Answers for Employees

Get help quickly with a modern support experience.

  • Clear request categories & approvals
  • Automated routing & SLAs
  • Self-service & knowledge guidance

Streamlined Workflows & Automation

Reduce bottlenecks and manual work.

  • AI triage & smart suggestions
  • Automated approvals & follow-ups
  • Guided self-resolution

Transparent Billing & Accountability

Know exactly what you're paying for.

  • Time + contracts aligned
  • Detailed billing & audit trails
  • Financial reporting exports

Complete IT Asset Management

Full visibility across hardware, software & cloud.

  • Hardware lifecycle tracking
  • Software licensing & compliance
  • SaaS subscription governance
  • Discovery + Intune data sync

Works With Your Tools

Support where your teams already work.

  • Microsoft 365 & Teams
  • SSO & remote actions
  • CRM / Finance integrations

Insight That Drives Action

Measure, improve, and communicate performance.

  • SLA performance dashboards
  • Operational & executive reports
  • Cost & service insights